Delivery & Returns
Stock items are dispatched within 2 days of order. If items are out of stock we will aim to dispatch them to you within 6-8 weeks.
Standard delivery is £9.95 per order. We deliver across the UK and offer a secure tracked and signed for service to offer you complete peace of mind.
For non-UK shipments, special requests, large orders quote or any other enquiries please contact us.
International deliveries do not include customs & clearance fees, duties & taxes, road tax or quarantine and fumigation fees which are payable by the customer prior to delivery. Failure to make payment will result in delays (unfortunately we are unable to process this payment on your behalf) and ultimately the return of the goods and further costs accrued.
For imports into the USA you will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and you must ensure you’ve appointed a Power of Attorney in order to clear your goods through customs.
Please ensure you are familiar with your countries importing rules and regulations and if you are unsure please contact your local customs office for more information.
If for any reason you are not happy with your purchase, please email us on info@Gestaltlighting.com and we will be able to help you with the return.
Please let us know within 14 days that you would like a refund or if the goods are damaged or faulty.
Unfortunately, we cannot cover the cost of returning unwanted products to us, nor refund the initial delivery cost. Please ask for proof of posting when returning items to us for your records.
We will process any refund due to you within 30 days of the day we receive your returned product. We will aim to make refunds using the same method used by you to pay for your purchase.
For further information on returns, please read our Terms and Conditions.